ドコモ、RSUPPORT、OrangeOneの3社が遠隔サポートサービスを扱う合弁会社モビドアーズを設立へ
合弁会社の商号はモビドアーズ株式会社で、代表取締役社長には荒木裕二氏が就任する。
出資金額は4億円で、内訳は資本金2億円、資本準備金2億円で、出資比率はドコモが55％、アールサポートが40％、オレンジワンが5％となっている。
そもそもドコモが提供するサービス「スマートフォンあんしん遠隔サポート」は、アールサポートの遠隔サポートソリューションを活用したサービス。担当者が遠隔でユーザーのスマートフォンの画面を確認しつつ、操作のサポートをしてくれるサービスだ。
この、アールサポートが保有する遠隔サポートソリューションの技術力、開発力に加え、ドコモが「スマートフォンあんしん遠隔サポート」の提供で培った経験とノウハウ、ドコモの海外の携帯電話事業者や端末メーカーとのリレーションシップ、そしてオレンジワンのシステム構築保守のノウハウを持ち寄って、海外の遠隔ソリューション市場の開拓を目指すようだ。
DOCOMO's "mobidoors" JV to Sell Remote Support Solutions outside Japan
TOKYO, JAPAN, March 12, 2014 --- NTT DOCOMO, INC., a personalized mobile solutions provider for smarter living, announced today that in partnership with RSUPPORT Co., Ltd. and OrangeOne Corporation, both providers of remote support solutions, it will establish a joint venture company named mobidoors to sell customer care and other remote support solutions to mobile network operators and mobile phone manufacturers outside Japan. The company will launch on March 25.
The joint venture will pursue opportunities for remote solutions outside of Japan by leveraging RSUPPORT's technical expertise, OrangeOne's system management knowhow and DOCOMO's experience in providing customer support and relationship with overseas mobile network operators and mobile phone manufacturers. In addition to selling remote operation and support solutions for smartphone users, the company will provide operational and maintenance support for solution systems. It also will sell RSUPPORT products.
NTT DOCOMO will hold a 55% stake, RSUPPORT will own 40% and OrangeOne 5%. The company will be headed by President Yuji Araki and will start with a staff of eight.
RSUPPORT is the developer of Smartphone Anshin Remote Support, DOCOMO's premier customer care service, which enables operators to provide remote support by performing operations on a shared screen to help users operate and configure their smartphones. DOCOMO became an equity partner of RSUPPORT in 2012.
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